[OS 11.5] streaming payer constantly reboots every 30 seconds
After the most recent system software update, my streaming player (4210X-Roku 2, 11.5.0 Build 4235-04) constantly and automatically reboots the system every 30 seconds. If I click on a channel between these 30-second reboots, the system reboots immediately (sooner than the 30-second automatic reboots). Is there a software fix expected soon? Thank you
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Can you please specify the issue you are experiencing?
Please provide us with the following information: -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -steps to reproduce the issue you are seeing
Once we have this information, we will be able to investigate further.
Re: After recent software update, streaming payer constantly reboots every 30 seconds
My4800X (S/N S02A21339NN7) has developed this same behavior. Appears to be a software bug. It is plugged in to 110 power and a wired ethernet. The HDMI is connected to a Yamaha RX-V385 Receiver. About a year old and it is now worthless.
We appreciate you reaching out to the Roku community and providing information.
I have passed along your information to our Roku engineering team. Please be aware that this issue is still under investigation by the appropriate Roku team. Once more information is available, I'll be sure to update this Community thread.
We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.