Channels & viewing

[bndmx72]

Hi Mary,

Can you provide a status update on the fix for this problem?

Thank you

[Gordie-C]

No change. 

[bndmx72]

Hi Mary (Roku),

Would you please let me know the current status of this problem's fix?

Thank you

[RokuMary-F]

Hi @bndmx72,

Thanks for following up.

Please be aware that the appropriate Roku team is currently investigating this issue. At this time I do not have any information that I can provide. However, once more details are available, I'll be sure to update this Community thread.

We appreciate your patience while we investigated this issue.


Best regards,
Mary

[Gordie-C]

To be clear, this 30 sec rebooting occurs constantly so long as it is plugged in to power, with no other connections. I have, of course, unplugged it for a time and tried again. It seems the firmware has been corrupted. Is there a hard-reset that can be done?

[Gamesaver101]

I am having this same issue only it's my Roku se model:2710x I've tried resetting it factory mode as well as hard reset and also the system restart nothing works connectivity is not an issue and the HDMI is fine so whats wrong i have a screenshot of tracker id if ypu want please help me

[RokuCarly · Accepted solution]

Welcome, and thank you for posting here at the Roku Community, @Gamesaver101.

We appreciate you reaching out. As we checked your account, it seems like your issue has been resolved by our Support team. We humbly ask you to continue communicating with them for further inquiries or assistance. 

Feel free to create a new thread for different concerns. We'd be more than happy to assist you in the best way we can. 

Kind regards,
Carly