Roku Community

Jared_romerog · ‎11-18-2023

Hi I have a Roku tv, it just uploaded to version 12.5.0 and it stops showing video in all apps, it plays the videos, but the screen is totally black, just the sound and the subtitles goes well, but the video is totally black

model onn: 100012589

id hardware: 8310x

SN:YK00TD278166

SW version: 12.5.0. 4176-C5

ID device : 3D604T278166

makaiguy · ‎11-19-2023

We're seeing lots of these complaints, but I don't recall anybody reporting a fix.

If you go to Settlings > Display type, what is shown as the current setting? If it is on "Automatic", try setting it to the actual resolution of your television.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

renojim · ‎11-19-2023

@makaiguy, it's a Roku TV - no display settings.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

makaiguy · ‎11-20-2023

Oops. 🥴

Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

RokuERey · ‎11-20-2023

Hi @Jared_romerog,

Welcome to the Roku Community!

We'd love to help you out, but we need more information. Let's see if restarting your TV helps relieve the issue, by navigating to Settings>>System>>Power>>System restart.

Then try again to see if there are any differences.

Thanks,

Rey

ERey.
Roku Community Moderator

Roku Community

Channels & viewing

No video in Roku 12.5.0 it sounds and plays subtitles well but video goes black

Re: No video in Roku 12.5.0 it sounds and plays subtitles well but video goes black

Re: No video in Roku 12.5.0 it sounds and plays subtitles well but video goes black

Re: No video in Roku 12.5.0 it sounds and plays subtitles well but video goes black

Re: No video in Roku 12.5.0 it sounds and plays subtitles well but video goes black