Channels & viewing

[filotki1]

Was watching a program last night via my Roku Streaming Stick and all the sudden, the screen froze.

Other than the mute and tv on/off, which worked, the other controls on the clicker were dead. I tried disconnecting/reconnecting power to the stick, no joy.

Thinking perhaps the HDMI port on the tv was the culprit, I connected up my previous Roku Express and it worked fine on the same HDMI port.

The stick was bought on March 28, this year, on Amazon. Is there any kind of warrantee on this, as it strongly appears this stick is dead.

[renojim · Accepted solution]

There's a one year warranty.  What happens when you connect the power to the stick?  Does anything appear on your TV's screen?  Are you using the supplied USB power adapter and not the TV's USB port?

Step-by-step instructions for returns and warranty replacements | Official Roku Support