Help

Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jared_romerog
Newbie
‎11-18-2023 01:25 PM

No video in Roku 12.5.0 it sounds and plays subtitles well but video goes black

Hi I have a Roku tv, it just uploaded to version 12.5.0 and it stops showing video in all apps, it plays the videos, but the screen is totally black, just the sound and the subtitles goes well, but the video is totally black 

model onn: 100012589

id hardware: 8310x

SN:YK00TD278166

SW version: 12.5.0.   4176-C5

ID device : 3D604T278166

 

0 Kudos
4 REPLIES 4
makaiguy
Community Streaming Expert
‎11-19-2023 07:55 AM

Re: No video in Roku 12.5.0 it sounds and plays subtitles well but video goes black

We're seeing lots of these complaints, but I don't recall anybody reporting a fix.

If you go to Settlings > Display type, what is shown as the current setting?  If it is on "Automatic", try setting it to the actual resolution of your television.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
renojim
Community Streaming Expert
‎11-19-2023 02:57 PM

Re: No video in Roku 12.5.0 it sounds and plays subtitles well but video goes black

@makaiguy, it's a Roku TV - no display settings.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
makaiguy
Community Streaming Expert
‎11-20-2023 05:17 AM

Re: No video in Roku 12.5.0 it sounds and plays subtitles well but video goes black

Oops.  🥴

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
RokuERey
Retired Moderator
‎11-20-2023 10:34 AM

Re: No video in Roku 12.5.0 it sounds and plays subtitles well but video goes black

Hi @Jared_romerog,

Welcome to the Roku Community!

We'd love to help you out, but we need more information. Let's see if restarting your TV helps relieve the issue, by navigating to Settings>>System>>Power>>System restart. 

Then try again to see if there are any differences.

Thanks,

Rey

ERey.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.