Channels & viewing

[Karly]

mi aplicación de Amazon en el Roku esta en idioma español y todo el audio esta en inglés, ya cambie el idioma a "español" desde mi cuenta de amazon prime en la computadora y en la computadora y app ahí si puedo ajustar audio de idioma de inglés a español y viceversa pero en el Roku SOLO ESTÁ EN INGLES! Mis niños no leen aún no saben inglés!!! Ya le puse pausa y me metí a la opción que viene arriba de audio e idiomas en cada pelicula y solo viene la.opcion de inglés, ningún otra, en la.opcion de la estrella no me da opción de ajustar nada. Alguna ayuda?

 tambien en los "settings" que hay dentro de la APP de Amazon prime en Roku, no permite cambio de idioma, tampoco dentro de la misma pelicula, solo aparece ingles

Ayuda

[makaiguy]

English translation:

I can't change the audio of any Amazon movie or series on Roku express

My Amazon application on the Roku is in Spanish and all the audio is in English, I already changed the language to "Spanish" from my Amazon Prime account on the computer and on the computer and app there I can adjust the language audio English to Spanish and vice versa but on the Roku IT IS ONLY IN ENGLISH! My children don't read yet, they don't know English!!! I already paused it and went to the option that comes above for audio and languages ​​in each movie and only the English option comes, no other, in the star option it doesn't give me the option to adjust anything. Some help?

 Also in the "settings" within the Amazon prime APP on Roku, it does not allow changing the language, not even within the same movie, only English appears

[RokuERey · Accepted solution]

Hi @Karly,

Welcome to the Roku Community and thanks for reaching out about this.

Just for visibility, the current Community forum only supports the English language. I appreciate it, @makaiguy for translating it. Content issues like this are more of an issue with the channel providers themselves. If there is no option to change the audio or caption to Spanish, then you might want to share this with the channel provider themselves for additional help. Roku only hosts the channel on the platform, but we do not manage it directly.

Let us know if there's any support you need.

Thanks,
Rey