Channels & viewing

[Ziad]

I just bought the roku streaming stick 4k

and Disney+ is not working.

i can’t find it on the channel list

and it does even work from the remote shortcut button.

please advice if there is any solution, or should i return it

[RokuJanadeeK]

Hello @Ziad,

Thanks for reaching out regarding this channel concern here at the Roku Community. We're delighted to assist.

Please be advised that the Disney Plus app is currently available on the Roku platform. However, you'll have to invest in a Disney+ subscription to access it. Also, channel availability varies by location, so kindly make sure the app is supported in your area. The steps for properly adding channels to Roku are as follows:

1. Press Home on your Roku remote.
2. Scroll and select Streaming Store.
3. Select Channels, then browse by genre, recommended, featured, top free, and other categories.
4. When you want to learn more about an app, press OK on your remote.
5. If the app is free, select Add channel; if the app requires a subscription, select OK to start a free trial or purchase a subscription.

The app will be added to the bottom of the list of apps on the home screen. This article will guide you on how to add apps to your Roku streaming device.

Let us know what you find out.

Warm regards,
Janadee

[andyross]

Where are you located? If you are outside of the US, then it may not be available. Also, the Roku device uses your IP address to geolocate you. Sometimes, that IP address does not have reliable location info. You can use a site like WhatIsMyIpAddress to find your address and geolocation data. Worse, there are multiple services that provide geolocation data, so what Roku uses may still show different.

https://whatismyipaddress.com/