Channels & viewing

[Ksturk12]

I have two channels not showing Cozi TV Augusta GA 12.7 and Oxygen Channel WIS TV 10.5 since the update. I have rescanned it several times and they are still missing.

[sdphillips]

Same here except after rescanning, a few cable channels reappeared.  Also, tried system restart.

[RokuTakashi · Accepted solution]

Hi Community users!

Thanks for posting your concern and letting us know about this,

We're currently aware of the situation, and we're working on this issue closely. This issue can also be resolved by performing a system restart by navigating to Settings > System > Power (skip this if not available) > System Restart. Then, re-scan your channels.

We hope this works!

Wishing you all the best,
Kash

[TRDaveB]

Well that doesn’t work. This update is terrible, congrats on doing what everyone is doing, putting out junk for the better!! Can’t even get a simple channel display. You should be proud. 

[Aylaleilani1]

YES! 
I JUST DID A CHANNEL SEARCH, RESULTS DID APPEAR. I CLICKED ON THE CHANNEL I WANTED AND OPENED IT AND THE CHANNEL WAS OPERATIONAL. THOUGH, THIS ISN'T A SOLUTION AS I SHOULD NOT HAVE TO SEEK OUT A CHANNEL, UPLOAD IT AGAIN AND VIEW A PROGRAM.

STILL LOOKING FOR A SOLUTION…..

[RokuEuniceL]

Hi @Aylaleilani1,

Thanks for posting here in the Roku Community!

We'd like to know more about your problem with the OTA channels that are not showing up. Please provide us with more details so we can further assist you.

• When did the issue occur?
• Are you getting error messages or error codes when trying to play content?
• What software version is your Roku device currently in? You can check on Settings > System > About.

We'll be waiting for your response.

Kind regards,

Eunice