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Skinpoco
Reel Rookie

No audio on Discovery+, but works on all other apps

I cannot get audio to work on my Discovery+ app on Roku. 

I get audio on all other Roku apps.  I get audio on Discovery+ on a smart tv and iOS. 

ive tried clearing the cache on my Roku stick and I’ve uninstalled/installed the discovery+ app.  

any ideas what the issue could possibly be? 

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4 REPLIES 4
renojim
Community Streaming Expert

Re: No audio on Discovery+, but works on all other apps

Are you using any of the "Volume leveling" modes?  While a video is playing press * on your remote and look at the sound settings.

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Skinpoco
Reel Rookie

Re: No audio on Discovery+, but works on all other apps

Volume mode > not available for this source

 

 

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Skinpoco
Reel Rookie

Re: No audio on Discovery+, but works on all other apps

I’ve done a factory reset and it’s the same after

every app works fine except this trash discovery+ app

 

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Skinpoco
Reel Rookie

Re: No audio on Discovery+, but works on all other apps

After the factory reset I tried looking at your suggestion again. 

this time it was volume mode > none

when I changed it to volume > leveling (or night) I get volume.  Putting it back to ‘off’ the audio goes away.  

I have no idea why this is the case, but it works now.  Thanks for the lead

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