Channels & viewing

[jvdondo]

I just called Newsmax and was told the issue is on their end. The rep stated their IT department is working on it. Fingers crossed!

[Happyhappy1]

Mine is fixed

[RokuTakashi]

Hi, Community users!

Thanks for bringing up the issue regarding the Spanish audio with the Newsmax app.

We are aware of complaints that the channel partner has Spanish audio and subtitles and have made Newsmax aware. Our team will also proceed to investigate this matter.

To assist us with the investigation, we would like to request the following details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

Note: Marked this post as solved for everyone's visibility.

Keep us posted, and our team will work on this issue at the earliest.

Thanks,
Kash

[andyross]

Please see other posts. Newsmax admitted it was a problem at their end and have fixed it.

[FrankAlexander]

I'm sure you mean ROKU... 🙂

[flya150]

If they have a master control room they should have noticed this and corrected this.

[SparksHD]

This issue is happening on more than Roku devices. Firestick is doing the same thing. 2 Roku devices, 1 firestick, all had European Spanish that was not even related to what was being broadcast. The app on my cell phone was working fine. This was all at the same time. The only difference I can see is my cell phone was on cellular network. 

[KBx]

Me too, definitely only on Roku and everything else on Roku is fine. Removed/reloaded and still not correct. Just started today.

[RokuRiamie-D]

Hi Community users,

Greetings from the Roku community!

We are glad to have you here sharing with us about the issue you have with the Newsmax channel that is in Spanish Audio. 

We are aware of this issue and would like to investigate it further. Please see the post above from our moderator @RokuTakashi for more details.

We look forward to your response.

Cheers,
Riamie

[RokuTakashi · Accepted solution]

Hi, Community users.

We are glad to announce that the issue regarding the Newsmax Live in Spanish is not resolved.

If the issue persists, we advise you to contact Newsmax support and inquire further about this matter. It is important to note that the channel provider directly manages content from an app, and they can resolve any issues with their content by developing an update.

For more information, you can contact them at Newsmax - Contact Support

We appreciate your continuous support and contribution here in the Roku Community.

Happy Streaming. 💜

The Roku Community Team.