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Oakydoughkey
Binge Watcher

Newsmax Plus login not sticky? Possible Fix

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A possible Solution for Newsmax plus login not being sticky is being

tested and working so far for me. In options to login will be shown

selections to login using your email for usual Roku login or to use

a different email. So select the option to *use a different email*

but then enter the email used for your Newsmax plus subscription

and fill in the password associated with your Newsmax plus subscription.

So far for the brief time of testing I have done this makes the login

sticky. It is not prompting for login after closing the app and/or

returning to the Home menu thumbnails and using another app

like Amazon Prime, not prompting for another login. If it does

prompt for another login I am hopeful it will return to the option

to login using the default email login for Roku, but again choose

the use a different email to get the saved password for the

alternate email. In my case it is the same email as for Roku.

but of course the Newsmax plus app password is different.

I am hopeful this is the fix for the non-sticky password issue.

 

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2 Solutions

Accepted Solutions
Oakydoughkey
Binge Watcher

Re: Newsmax Plus login not sticky? Possible Fix

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Solution is confirmed as fix for the login not sticky issue for Newsmax Plus app

View solution in original post

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Oakydoughkey
Binge Watcher

Re: Newsmax Plus login not sticky? Possible Fix

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The issue with the timeout or login not being sticky has a solution.

On the login options you are offered to use your email for Roku

login or to use a different email, so the solution is to select to

use a different email (even if it is the same as your email for Roku)

and enter or reenter the email associated with your Newsmax Plus

subscription and then enter the password for the Newsmax Plus.

The credentials for Newsmax plus will remain sticky if entered

into the app by this path. Entering the password in different

places will allow the Newsmax plus app to open but the login

will only stay in effect so long as you are using the app and

the login is not sticky when entered in different places like

Accounts. Other paths for a login are not sticky and the

login will automatically logout or timeout if you switch to

a different channel and try to come back to Newsmax Plus.

But if you use this specific path to enter your credentials for

Newsmax Plus subscription associated email and password

then app will remember your login and not prompt you

every time you leave the app and return to it again.

This is a confirmed SOLUTION for the login not sticky issue.

 

This solution was found by a process of elimination meaning

I tried everything else following customer support instructions

from Newsmax tech support that did not include this detail

about the needed path to enter email and password credentials

so that the app login will be sticky and not prompt the user

for a new login every time the app is closed and reopened.

 

The login credentials are path sensitive. So other paths to login

allow login for one session only but are not saved for a new session.

 

View solution in original post

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25 REPLIES 25
Oakydoughkey
Binge Watcher

Re: Newsmax Plus login not sticky? Possible Fix

Jump to solution

Solution is confirmed as fix for the login not sticky issue for Newsmax Plus app

0 Kudos
Oakydoughkey
Binge Watcher

Re: Newsmax Plus login not sticky? Possible Fix

Jump to solution

The issue with the timeout or login not being sticky has a solution.

On the login options you are offered to use your email for Roku

login or to use a different email, so the solution is to select to

use a different email (even if it is the same as your email for Roku)

and enter or reenter the email associated with your Newsmax Plus

subscription and then enter the password for the Newsmax Plus.

The credentials for Newsmax plus will remain sticky if entered

into the app by this path. Entering the password in different

places will allow the Newsmax plus app to open but the login

will only stay in effect so long as you are using the app and

the login is not sticky when entered in different places like

Accounts. Other paths for a login are not sticky and the

login will automatically logout or timeout if you switch to

a different channel and try to come back to Newsmax Plus.

But if you use this specific path to enter your credentials for

Newsmax Plus subscription associated email and password

then app will remember your login and not prompt you

every time you leave the app and return to it again.

This is a confirmed SOLUTION for the login not sticky issue.

 

This solution was found by a process of elimination meaning

I tried everything else following customer support instructions

from Newsmax tech support that did not include this detail

about the needed path to enter email and password credentials

so that the app login will be sticky and not prompt the user

for a new login every time the app is closed and reopened.

 

The login credentials are path sensitive. So other paths to login

allow login for one session only but are not saved for a new session.

 

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Peggy_and_Roger
Reel Rookie

Re: Newsmax Plus login not sticky? Possible Fix

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I have been using this path for the Newsmax Plus app, but the login still does not stick. I wish there was an option to save login! 

Oakydoughkey
Binge Watcher

Re: Newsmax Plus login not sticky? Possible Fix

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Try the reported path again.  Mine has dropped out once since the Possible Fix

was posted, and I followed the same path again and the app has been stable since.

I deliberately leave the app by returning to the Home menu of thumbnails so

there is no bandwidth being used when no one is watching. When the app

thumbnail is again  selected and opened it is the usual response the app

first opens to a way point screen and then a second click opens it normally

with no prompt for credentials.  So the fix has been holding stable for me

as a confirmed solution.  It could be a Roku model related issue where

the path is not working. My unit is a Roku Ultra LT and is working fine. 

0 Kudos

Re: Newsmax Plus login not sticky? Possible Fix

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Every few days I have to sign in again. App apparently doesn't remember my sign in credentials.

 

aphumphries
Binge Watcher

Re: Newsmax Plus login not sticky? Possible Fix

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This seems to explain the standard and obvious way to answer the challenge when trying to login using the Roku (Ultra for me) streamer.  If so, I have followed this obvious path and IT DOES NOT remain sticky.  I have updated the App. Called Newsmax (uninformed response) and the problem (non-sticky is persistent).  It seems that there should be a check-box next to the login/passsword that say: "Save these Credentials?"

Jill1957
Newbie

Re: Newsmax Plus login not sticky? Possible Fix

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For the first couple of weeks of having Newsmax Plus I was not getting signed out. Now every night when I go to watch Rob it takes about 10 minutes to get Newsmax to load and then I have to put my email and password in again. I am using the option to use a different email other then my Roku. It's getting very frustrating! All the other apps I have on Roku work fine. 

Oakydoughkey
Binge Watcher

Re: Newsmax Plus login not sticky? Possible Fix

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Yes the solution which worked for awhile has proven over time to not

be a permanent fix. There is evidently an automatic log out that occurs

when the app is unused for an extended time.  When I go back to the

NewsMax app after watching a movie it seems to work fine without

prompting for a password. But if I close out the NewsMax app and

leave it closed overnight with just the Roku thumbnails menu showing

and the Roku goes to screen saver, then it is a coin toss if NewsMax

will open again or if it shows it logged out and requires again the

password.  So the NewsMax app definitely needs an update to fix

the problem.

eae110
Reel Rookie

Re: Newsmax Plus login not sticky? Possible Fix

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Continuing to have problems with Newsmax+ logging me out every few days. No problems logging in - I have tried all of the recommended approaches, including the Newsmax+ FAQ which instructs to login through Account Settings in the Newsmax app instead of the Roku login screen - no effect.  It also seems to make no difference whether I simply close the app or exit by backing out to the “Exit” prompt - about every three days, I find that that I have been logged out of the app.  

I’ve contacted Newsmax several times regarding this issue and have received no response. It’s becoming very annoying - to the point where I’m considering canceling my monthly subscription.  This has been a fundamental problem since the app was launched 5 weeks ago - they’ve had plenty of time to address it.

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