Forum Discussion

dugan010's avatar
dugan010
Newbie
5 years ago
Solved

New now TV app doesnt work on Roku express

Something has changed on the now TV app since the new logo was put on. It's gone from my home screen, I can find it but I can't add the channel it says it's because of my network. Yet o can stream to through all other apps it's just the now TV one. Any ideas. I've tried resetting my network connection but it's like it can't communicate with the now TV servers to download from there.

  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Hi everyone,

    Thanks for the posts.

    We believe this issue has been resolved. We would recommend that you check for manual update on your device and see if you are still experiencing an issue.

    For more information about how to check for an update, visit our Support page here: How do I update the software on my Roku® streaming device?

    Please keep us posted.


    Thanks,
    Danny

13 Replies

  • Steveg4's avatar
    Steveg4
    Reel Rookie
    5 years ago

    Having same issues , It looks like now tv have updated there app. 

  • Drmus's avatar
    Drmus
    Reel Rookie
    5 years ago

    Similar Problem. Can find app using search but when I click on "Go to channel" (or something like that) nothing happens. Have restarted twice but no change

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    Hi everyone,

    Thanks for the posts.

    We believe this issue has been resolved. We would recommend that you check for manual update on your device and see if you are still experiencing an issue.

    For more information about how to check for an update, visit our Support page here: How do I update the software on my Roku® streaming device?

    Please keep us posted.


    Thanks,
    Danny

    • Chief_'s avatar
      Chief_
      Reel Rookie
      5 years ago

      Hi, it's still not working on my device since the version update

      • AMA2010's avatar
        AMA2010
        Newbie
        5 years ago

        I was told to do a factory reset for this and now the remote won't pair.

    • MsScorpio's avatar
      MsScorpio
      Reel Rookie
      2 years ago

      Still not working on roku TV. I have checked updates and there are up to date. When clicking on the app it lags then just goes back to home screen.