Channels & viewing

[Mom2boyz75]

And it’s August 2023 now & they still haven’t fixed the problem so I won’t be wasting my time freakin calling Netflix, I will watch another channel. Ugh. Ridiculousness. 

[RokuJanadeeK]

Hi @Mom2boyz75,

Thank you for informing us about your issue with the Netflix app.

If this is a minor playback issue on the device, It might be helpful in some situations to uninstall the channel and then reinstall it. Follow the instructions below, restarting your Roku device after each step to ensure the process succeeds. Please be aware that strict adherence to this is essential for successful outcomes.

• Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
• Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
• Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

We also suggest checking for an app update by highlighting the channel tile, pressing the * button, and selecting update.
We hope this helps. Kindly inform us if the issue persists.

Sincerely,
Janadee