Channels & viewing

[Stacyela]

Netflix will no longer open on one of my TCL Roku TVs.  I have 2.   Same model.  1 works fine.  Both connected wireless.   I have deleted the app.  Restarted.  Reinstalled the app.   Rebooted my wifi.   Unplugged the TV and reconnected it.  Disconnected the wifi from the TV and reconnected it.   Finally I did a factory reset.   The issue persists.   All other apps work.  I get error tvq-st-106 and sometimes tvq-st-141

[RokuCarly · Accepted solution]

Welcome to the Roku Community, @Stacyela!

Thanks for bringing this to our attention. We'd like to help you find the best resolution possible and help you contact the right support. 

Since this is an isolated case within the Netflix app alone, we highly recommend directly coordinating this with the channel provider for further assistance since they develop and manage their own app on the Roku streaming platform independently. 

You may reach them here: Netflix Support | Contact Us

We hope this will be sorted out soon.

Best regards,
Carly