Channels & viewing

[Diane1972]

Feb 2024- why suddenly is Netflix timing out on my Roku but working on all other devices ?

[atc98092]

Is there any chance you're using a Netflix account of a friend/family member that doesn't live in your home? Netflix has already announced they were cracking down on people sharing a single account. They might be starting enforcement on Roku devices, before they move on to others.

If that's not the case, then the first suggestion is to remove the Netflix channel from your Roku, reboot the Roku (do not skip this step), then after the reboot install the channel again. Sometimes apps get corrupted and a remove/reboot/install clears the bad code. If you don't reboot it, the removal is never completed and the corrupt code could remain in memory.

[Iq300]

I am not using anyone's account but my own!!!!!!!!!!!! I have done all the steps and still the same thing!!!!!!!!! I can't use the account do to the freezing up and booting!!!!!!!!!! but I am still being charged for a service that can not be used!!!!!!!!!!!!!!!! Now what!!!!!!!!!! So over Netflix! 

[Strega2]

I'm not sure if you realize you're responding to a thread from 9 months ago, which to me suggests that this is not a widespread problem. In any case, I was letting mom use my Netflix account, and I just had to set my Netflex home to be her home. (There is a UI for this not just a mysterious timeout.)

If you can't fix it by: remove app, reboot roku, reinstall app, then I would lean towards canceling it, or calling Netflix support. Since you're so over it, probably just cancel it.