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Hi Mary,
Requested information below. I connected same Roku to a different monitor, and Netflix did not freeze. This may indicate connectivity issues with specific equipment.
1. Roku device model, serial number, device ID, and software OS/version:
Model 4760X
Serial number YJ0028702178
Device ID KW9992702178
Software version 11.5.0 build 4312-46
2. issue occur on a specific channel?
Netflix only. Version 5.1 build 105096010
3. tracker ID
78-522-614
Accepted Solutions
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Hi @aa2019
Welcome to the Roku Community
Roku OS 12 has been announced and is rolling out to all supported Roku devices and Roku TVs over the upcoming weeks. Not all devices have received the latest update. You can check by going to Home> Settings> System> Software update> Check now.
Your device will update automatically once the new version is available.
Read the Roku OS 12 release notes here. (Roku OS software release notes)
Best Regards,
Arvy
Roku Community Moderator
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Re: Netflix freezes on Roku Ultra
Hi Mary, Roku, please respond
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Re: Netflix freezes on Roku Ultra
Thanks for the follow up.
Can you please clarify the behavior you mentioned? Are you connecting the Roku device to a monitor or TVs? If you are experiencing this issue on a specific display, that is an interesting situation. What is the brand and model of the display you are experiencing this issue with?
With more detailed information, we will be able to investigate the issue further.
Thanks,
Danny
Roku Community Moderator
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Re: Netflix freezes on Roku Ultra
The Roku is connected via HDMI to Denon AVR-S530BT
The Denon is connected to display Panasonic TC-P42X5
This only occurs on Netflix channel
I tested on a computer monitor, and there was no freezing in that setup.
Thanks.
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Re: Netflix freezes on Roku Ultra
What may help here... the Roku is set to automatically detect display. The Denon AVR is reporting 1080p connection. The Panasonic display is 720p. I thought this might be a downconversion issue, but when I set the Roku to 720p, same issue.
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Re: Netflix freezes on Roku Ultra
@RokuDanny-R any updates?
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Re: Netflix freezes on Roku Ultra
Thanks for the post.
For clarification, when you are connecting to the computer monitor, are you running the Roku device through the AVR still? If you connect the Roku device to the Panasonic display, have you tried connecting it directly or is it connected through the AVR still?
Please keep us posted what you find out and we will be able to assist you further.
Thanks,
Danny
Roku Community Moderator
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Re: Netflix freezes on Roku Ultra
@RokuDanny-Rwhen connected to the computer monitor, it is direct, not through the AVR. I will try connecting to the Panasonic display directly and post result.
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Re: Netflix freezes on Roku Ultra
@RokuDanny-R just to point out, i have that set up now (Denon AVR to Panasonic display) with an older Roku model feeding the Denon AVR. That connectivity works fine, Netflix does not freeze.
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Re: Netflix freezes on Roku Ultra
@RokuDanny-R connected directly to Panasonic display and... Netflix program playback freezes within 2 seconds. Same behavior as when connected via Denon AVR. Please help.