Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Community Moderator
Community Moderator

Re: Netflix freezes on Roku Ultra

Hi everyone,

Thanks for posting in the Roku Community!

If you are still experiencing a channel freezing issue with Netflix, can you please specify the issue you are experiencing? Please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Best regards,

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Re: Netflix freezes on Roku Ultra

Serial # x0160026c9vs 

device s07p226c9vs

roku express 4x

 error freezes on Netflix version 5.3

issue if vs-521-122

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