Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Roku Guru

Nasty bug in updated Netflix app

Netflix has been rolling out an updated User Interface across devices. The most obvious is that the menu is across the top. I got this update on a FireTV and GoogleTV yesterday, and one of my Roku's got it today.

I quickly found a bug. When I closed and tried to restart Netflix, it would just go blank and then crash back to the Roku home screen. I even tried the typical uninstall/reboot/install. It would work the first time, but then crash on re-use.

After some experimenting, I found it was due to closing Netflix using the "Exit Netflix" menu entry. If you just hit the Home key to exit to the Roku home screen, Netflix will restart back up as normal.

Labels (1)
Community Streaming Expert

Re: Nasty bug in updated Netflix app


Good catch and congrats on narrowing the problem down and providing a work around.  Has this been reported this to Netflix?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
Roku Guru

Re: Nasty bug in updated Netflix app

My Roku has reverted back to the old Netflix UI. A FireTV and Google TV, which had the new UI, have also reverted back

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.