Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RokuEuniceL
Retired Moderator

Re: NFL network not loading when logging in with tv provider

Hi @base957,

We appreciate you letting us know about this here in the Roku Community!

We understand you are having problems accessing the NFL app. We regret hearing all about this. Allow us to look further into this issue, but we need more details. Please provide us with the following information:

  1. Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  2. What channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
  3. Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Once we have this information, we will be able to investigate further.
Best regards,
Eunice

Eunice L.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.