Channels & viewing

[Vermisciousmark]

I have 3 Roku devices in my house and on two of them the NFL app appears in the streaming store. I was able to successfully install and use it. But when I go to the Roku streaming store on my third device, a Roku Express 4k+, the app is not there. Why Roku why?

[makaiguy]

@Vermisciousmark-

Is the problem Roku linked to the same Roku account as the others?  Check the account email address shown on each via Settings > System > About.

[Vermisciousmark]

It is not associated to the same account and I think I know what is going on now, but I don't know how to fix it. The other Roku devices are associated with my daughter's account. I run a VPN on my personal computer and I am guessing it must have been set to Canada when I created my own Roku account. I didn't do this on purpose!  

So now, do I need to create a new account with a different email address and make sure my VPN is off when I do it, then link my device to that account? Do I need to reset the device as well and then link to the new account?

[makaiguy]

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@Vermisciousmark wrote:

So now, do I need to create a new account with a different email address and make sure my VPN is off when I do it, then link my device to that account? Do I need to reset the device as well and then link to the new account?

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BINGO!  Exactly right.  Do a Factory Reset on your Roku to force a new setup from scratch.  In the setup process you either connect to an existing Roku account or create a new one.