Channels & viewing

[mmatthew2]

This is still not fixed and now I can't access on my Roku, Samsung TV, phone or tablet. Contacted NBC and told them to get their s#&t together.

[RokuMary-F]

Hi Community users,

Thanks for the post and for sharing your observation.

We're sorry if you are still having an issue with NBS Sports having an error message.

Rest assured that we have passed along all your feedback and concerns to the appropriate Roku team to investigate the issue further and that once more info is available we will be sure to update the Community thread.

Please keep us posted and we'll continue sharing feedback with the appropriate Roku team to help investigate this issue.


Best regards,
Mary

[Larryd224]

Are there other cable providers , besides Verizon having  this issue, while using Roku devices ?????

[martienicolardi]

Apparently Bay area Network and I think a NY provider other than VZ

[Larryd224]

Thanks

[SCgal]

I was able to stream the regional games using the NBC Sports App on my Roku TV with DirecTV (satellite level service not DirecTV Stream) linked as my service provider. Since this issue in late Feb., it hasn't worked and still does not. Last Friday I installed a Firestick on the same Roku TV and same DirecTV service and was able to stream the games in my area (NBC Bay Area and NBC California) using the NBC Sports App on the Firestick.

[NLTCrow]

RokuMary-F:

As this has been going on for over a month now, how can you think is in any way acceptable service?

So you've "passed along all your feedback and concerns to the appropriate Roku team to investigate the issue further"?

There are 20 pages in this thread all documenting the same glitch.

What's left to investigate?

That this problem is still ongoing and hasn't been fixed yet is either sheer incompetence or complete negligence!
There's really no other way to describe it.

[Larryd224]

How much further do THEY ...whoever They are...have to investigate ....come on ...this is hard to believe....we have handed you the issue on silver platter.

[Tavistock]

My years working in IT tell me how to solve this problem. If you can’t fix it quickly you roll back the latest update to get the system working again. Then you test the changes you want to make before you go live with them. You don’t let a problem like this go on and on for over a month.

[martienicolardi]

@RokuMary-F ,

Any updates to share? Is the an NBC sports app community forum that you are aware of that we can link to for this issue? 

Kind regards,

Martie