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NLTCrow
Streaming Star

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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This has been going on for weeks now!
I haven't been able to watch Sharks games and am now unable to watch Giants games.

The login info works because I can successfully watch on a Win 10 laptop but get the below error when I try to watch on the Roku.

Error Code: CloudpathErrorRetransUserMVPDBlacklisted

This is what they told me more than 2 weeks ago.
None of these suggestions worked:

NBC Digital Support Team (NBC - External)

Mar 7, 2023, 9:36 AM PST

Thank you for contacting NBC Digital Support for NBC.com and NBCU apps regarding issues in your streaming experience on a Roku device.
 
Please be aware that our locked, live, and cable content requires a TV plan with a listed provider that has the channel and is available with your location and network.
 
Please try all the following troubleshooting steps:
 
  • Unlink and relink your TV Provider across all NBCU apps and supported devices (for assistance with this step, please click here)
  • Sign out of your NBCU Profile across all NBCU apps and supported devices
  • Uninstall and reinstall the app
  • Clear the storage/data/cache for the device, app store, and app
  • Check for any available OS updates
  • Power down your device for at least 60 seconds
  • Unplug your internet router for at least 60 seconds
 
If you are still encountering any issues, please ensure you have tried all the troubleshooting steps above and provide us with the specific content (including season and episode numbers) you are encountering issues on.
 
Best,
NBC Digital Support
 

 

Larryd224
Roku Guru

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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I just got the exact same fix sent to me from NBC ...2 hours ago.....this us bull**bleep** 

0 Kudos
Larryd224
Roku Guru

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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Nothing is working we need HELP....ASAP

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Larryd224
Roku Guru

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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Yes, COMCAST does have restrictions.....But , I have Verizon and they charge us extra fees for the ability to watch local sports programming in Philadelphia region.

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Larryd224
Roku Guru

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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Tried  ....everything both NBC sports and Roku support has suggested ....still foes not correct issue.....

 

WE NEED HELP....ASAP

Larryd224
Roku Guru

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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No... all the correct information for NBC SPORTS APP has been authenticated by Verizon logo....I Can received everything on NBC , all their other network

But, I cannot get local Philadelphia sports programming 

 

HELP.....HELP.....HELP......PLEASE

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Larryd224
Roku Guru

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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Did it.....goes into a black hole

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Spaz617
Channel Surfer

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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I've been having the same issue. The app works perfectly fine on my Samsung tv, but doesn't work on my Roku tv. This is absolutely a Roku issue. 

Larryd224
Roku Guru

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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Also, in addition, to not being able to watch the live feed sporting events.....we are not able to see any feeds pregame ,post-game,  any local programming NBC/COMCAST feeds during the day , which we were previously able to receive......NBC/COMCAST the network owner are responsible in some way for this program/format/ app update what ever you want to call it.

 

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RokuMary-F
Community Moderator
Community Moderator

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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Hi Community users,

Thanks for reporting and for sharing your observation with the Roku Community.

We appreciate you letting us know about this error issue with NBC Sports.

Please be advised that we are currently aware of the issue and our appropriate team is working diligently to resolve the issue. Rest assured once more information is available I'll be sure to update this Community thread.

We appreciate your patience while we investigated this issue.


Best regards,
Mary