Channels & viewing

[JLS_OH]

Only with NBA app..I removed/readied, but it still has intermittent issues, often just not playing at all (blank screen).

[RokuLianna]

Hi  @JLS_OH

Thank you for the inquiry!

To ensure the process of removing and re-adding the NBA channel is successful, make sure to restart your device before adding the channel back in. from the Settings menu by navigating to  Settings > System > System restart > Restart. However, if it still has no dice and the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to NBA support directly to share your feedback.


Warm Regards,
Lianna

[Vizsla1723]

Yep. That worked. Have to restart roku before clean install. Thanks

[Chris777]

None of these things worked for me - I uninstalled, rebooted, reinstalled. I logged out of the app, back in, etc. I called support, not expecting them to help me - but they actually did.

When you are seeing the all blank (black) screen if you hit the up arrow twice, or the enter button twice the game might start playing. I believe there is a menu screen that is actually there, but not visible and if you hit the right sequence of buttons on the roku remote - it will play the game. I got it to play, but it played the game from the beginning instead of live - so I had to fast forward. I hope this helps someone!

[HappyFish]

Try to update the software (in Roku settings) for the Roku device (not NBA app) if it is not done. I had a similar problem today and was finally resolved with the Roku software update. Good luck.