Welcome to the Roku Community!
Apologies for the inconvenience. We would like to know what went wrong so we can assist you further and identify the issue.
- Do you have multiple Roku accounts?
- Have you verified if all Roku devices are linked to your Roku account by going to Settings > System > About?
- What troubleshooting steps have you taken so far to try to resolve the issue?
Please keep us posted and we'll continue assisting you from there.