Hi @Jimmy9,
Welcome to the Roku Community!
Apologies for the inconvenience. We would like to know what went wrong so we can assist you further and identify the issue.
- Do you have multiple Roku accounts?
- Have you verified if all Roku devices are linked to your Roku account by going to Settings > System > About?
- What troubleshooting steps have you taken so far to try to resolve the issue?
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
Mary F.
Roku Community Moderator
