Channels & viewing

[Bailey7]

My roku tv is frozen on the channel.i can't change the channel

[RokuReynan-L · Accepted solution]

Hi, @Bailey7.

Welcome and thank you for posting here in the Roku Community!

We understand that you're having an issue with your TV, which is frozen on the channel. No worries, we're here to assist.

To start, is this happening to a specific channel? Also, are you able to go back to the home screen on your TV?

In the meantime, you may follow these steps to restart your TV:

1. Press the Home button on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

If you're unable to navigate on your TV, you may try unplugging and re-plug your TV. 

Please keep us posted.

Regards,
Reynan