Channels & viewing

[Bailey7]

My roku tv is frozen on the channel.i can't change the channel

[RokuReynan-L · Accepted solution]

Hi, @Bailey7.

Welcome and thank you for posting here in the Roku Community!

We understand that you're having an issue with your TV, which is frozen on the channel. No worries, we're here to assist.

To start, is this happening to a specific channel? Also, are you able to go back to the home screen on your TV?

In the meantime, you may follow these steps to restart your TV:

1. Press the Home button on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

If you're unable to navigate on your TV, you may try unplugging and re-plug your TV. 

Please keep us posted.

Regards,
Reynan

[8750]

Roku home screen frozen. Cannot to apps or unable to scroll to settings or any apps. Was working last night. Please help me 

[RokuJharra-Q]

@8750 Thanks for the post!

I'd like to know if you have tried changing the remote batteries. Also, please try to reset the remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again. Once done, Restart your Roku device/TV.

Let us know how it goes.

Best,
The Roku Community Team