Channels & viewing

[Cate1234]

The line up for Murder She Wrote is out of order again. It is playing episodes I watched yesterday and the episodes are all messed up, Please put them back in order.

[RokuCarly]

Hi, @Cate1234.

Greetings from the Roku Community Support platform.

We appreciate you for bringing this to our attention. Rest assured that we'll let our content team know about this for review.

Before we further proceed, could you please clarify which specific app are you streaming this from? Is this via The Roku Channel? Also, are you streaming this Live? 

We'll be anticipating your update.

Best regards,
Carly

[Cate1234]

Now Roku is playing only part one of two part episodes. This is unacceptable. I am embarrassed because I referred a fan to Roku only to find you were not playing episodes in order. Please fix ASAP. You are losing business!

[RokuCarly]

Hi, @Cate1234.

Thanks for getting back to us. Please provide us with the specific information requested in the above post so we can let our content team investigate this series and correct it. 

Thanks,
Carly

[Laurette]

Murder She Wrote live on Roku channel. Shows up as channel 521.

Previously played all episodes in order.

now playing a handful of episodes over and over and over. 

[Cate1234]

I was contacted 10/24/24 that the problem was fixed and the episodes are playing in order.

The problem is NOT fixed, Roku is playing the same few episodes over and over. I know it's free but how many viewers do you want to lose?

[RokuCarly]

Hi, @Laurette @Cate1234.

Greetings from the Roku Community.

Thanks for bringing this to our attention. Rest assured that this has already been coordinated with our content team for review. We'll keep you posted on any updates.

Feel free to reach out if there's anything else we can be of assistance with. 

Best regards,
Carly

[tkat323]

The murder she wrote channel on live TV keeps playing tge same episodes over and over again. Please fix this!

[RokuCarly]

Welcome to the Roku Community, @tkat323!

Thanks for reporting this to us. Rest assured that this has already been raised to our content team for review and correction. 

We'll make sure to keep you posted on any updates. Once again, thank you for your patience and kind understanding.

Regards,
Carly