Channels & viewing

[savvydotobe]

I am trying to contact Roku re: a recurring problem that has been happening for the past few months. Missing characters (letters, words) on the Hulu app. This is only happening with Hulu. I have pictures to send, where possible. Tracker ID - model 3810X, software version 12.5.0 and issue ID 75-099-794.. Kindly advise. 

[renojim]

Have you tried a "Software update" under Settings->System?  I though everyone should be on 12.5.5 by now.

[andyross]

I think I remember a thread about a font issue with some apps and Roku that made certain letters hard to see or may even look like they are missing.

[savvydotobe]

Seems to have worked for now, thank you!

[savvydotobe]

Disregard. It’s back to doing the same thing. 

[RokuTakashi · Accepted solution]

Hi, @savvydotobe

Thanks for posting here in the Roku Community.

We appreciate for taking the time to report the issue you have encountered while streaming on Hulu. We understand how important it is to have a seamless streaming experience, and we appreciate your patience and cooperation as we work to resolve the problem. To help resolve this issue, we recommend that you follow the steps outlined below.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.

If the issue persists, we'll let the appropriate Roku team regarding this so it can be investigated further.

We hope for your response.

Best wishes,
Kash

[Jevus]

I've had the same problem for months. Please post how you resolve it.

[mikezetts]

I had the same issue and removing the Hulu app, restarting Roku and then adding back the Hulu app did solve my problem of missing letters. Looks good now.

[RokuCarly]

Hi, @mikezetts 

Thanks for keeping us posted. We're glad to hear it worked.

For future reference, here's the support article related to the troubleshooting suggested above: How to system restart your Roku streaming device

Feel free to reach out anytime you need help, or you can create a new post for different concerns. In the meantime, we hope you continue to have a Happy Streaming! 💜

Warm regards,
Carly