Channels & viewing

[num204]

There appear to be several episodes of Martha Stewart Living missing from the Roku channel.  Do the Roku admins have contact information for the content publisher in order to inquire about if/when they could be made available?

[RokuERey]

Hi @num204,

A warm welcome here in the Roku Community!

Thanks for reaching us about this content issue you're seeing and we'd like to assist. 

Could you tell us what season and episode are this? We'd like to take a closer look.

Thanks,

Rey

[num204]

Thanks @RokuERey,

There are several instances, but for starters could you look into Season 9 Episode 77 (11/28/2001)?

[RokuERey]

@num204,

Thanks for your prompt response!

I was able to reproduce this issue and I'll go forward this over to the appropriate Roku team for further review.

I'll make sure to get back here for an update regarding this.

Best regards,
Rey

[num204]

hi @RokuERey,

Checking in to see if you received any update yet.

[num204]

Hi @RokuERey 

Any update yet?

[RokuEuniceL]

Hi @num204,

Thank you for keeping us posted here in the Roku Community!

We have reported this matter to our appropriate Roku team, and they are currently looking into it. We don't have any updates yet, but rest assured that we'll update this community thread once information is available. You can also check The Roku Channel from time to time for changes. 

We truly appreciate your prolonged patience and understanding.

Kind regards,
Eunice

[num204]

Hi @RokuEuniceL,

Is it possible to communicate with the publisher directly for questions/updates?

[RokuCarly]

Hi, @num204!

Your continuous patience and understanding as we work on this are highly appreciated. 

Rest assured that the team is currently investigating and correcting the situation. We are committed to keeping you informed and providing support whenever you need it. As soon as we receive updates from the team, we will make sure to inform you immediately

Best regards,
Carly