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MrEmerson
Reel Rookie

Re: Max not working all of a sudden.

RokuJohnB -- I've already supplied all those details. See my post on this same page.

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RokuJohnB
Community Moderator
Community Moderator

Re: Max not working all of a sudden.

Hi @MrEmerson,

Thank you for bringing up this problem for us once more.

The issue you are seeing with the Max channel is still being looked into by our relevant Roku team. When any information becomes available, we'll let you know right away.

Your consideration of this matter is greatly appreciated.

Many thanks,                                                                                                                                            John

John
Roku Community Moderator
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DrewNJ
Binge Watcher

Re: Max not working all of a sudden.

I already supplied the requested information as well.  You also have the record of my actual tech support contact in Dec.

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Trcooke
Newbie

Re: Max not working all of a sudden.

It’s not you or your devices. I’ve had issues ever since they went from HBO/MAX to MAX. Error codes, endless waits for shows to start/open having to exit out of the app and reopen, etc. I  have contacted them each time and every time they ask the same questions. I’m pretty fed up with their service. Seems I spend more time working through fixing their code issues than the programmers they employ. It’s a software/programming issue and if they tell you it’s not, that’s BS! I live with a programmer, writes code every day, and he sees the issue immediately. However, they don’t want to admit the problem. Good luck, because it’s been ongoing now for over a year. 

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MrEmerson
Reel Rookie

Re: Max not working all of a sudden.

Pretty sure my problem doesn't correspond to Trcooke's experience. A) It dates from the install of Roku software version 12.5.5 on Jan. 29 of this year; B) The problem did not occur when I reinstated an old Roku, running the current version of Max but with an old version of the Roku OS; C) As soon as the old Roku updated to Roku 12.5.5, Max started showing the error messages on it too.

Roku staff: I have already posted the particulars on my device, OS, etc. in a previous message.

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