Channels & viewing

[fourputt]

@RokuAnjelie

I believe it's a Roku issue. I can play on an iOS device with Max app and get closed captions.

[jdseymour]

@wrp37170  Your trick worked for me - but it's fragile.  I went into the app and was able to turn the captions on.  But then I restarted the episode and it was broken again.

Still, it's better than nothing and might suffice until Max fixes the bug.

Thanks!

[dondon44444]

Thank you for this tip, I tried several other suggestions and none worked. But switching captions from Spanish back to English made them reappear. Thanks so much!! 

[andyross]

Again, Max writes the app. Each device is different. They don't all run the same code.

[Walt704]

You have to change to Spanish while watching a program.  Press down then navigate to the icon in the bottom right corner.

[SYorkie]

I had the same issue.  Was watching a movie and an Hgtv show neither of which had Spanish as a cc option.  Went to “and just like that”. Changed cc to Spanish and back to English.  Cc then began working on all programs.  It is only a Roku issue with max as it is on an issue on iOS or fire tv

[Mguy]

Closed Captions is no longer working on the MAX app using Roku. All other apps I tried, the closed captions are working OK. This was working OK a few days ago.  

[andyross]

I'll add that last night I watched two episodes of "The Righteous Gemstones" on Max on my Ultra 4800, and a test showed closed captioning was working fine.

[RokuTakashi · Accepted solution]

Hi @Mguy,

Thanks for posting here in the Roku Community!

We understand that you've encountered an issue with the closed caption feature on MAX. It might be best to contact the channel provider directly and inquire further about the issue to address and resolve it. Most channels on the Roku platform are designed and maintained by the channel providers themselves.

If there's anything we further assist you with in the future, please don't hesitate to let us know.

All the best,
Kash

[jc425]

Try the Spanish subtitle solution posted by Stavia.  It worked for me after all the resets, etc didn't.