Channels & viewing

[DaneZiggler]

I have a Max account through Xfinity On Campus that works on my laptop and my Samsung TV. However, since I installed Max on my Roku Box, it has not booted into any kind of sign-in screen, instead just stuck showing the Max logo on a blue background. Does anyone know any kind of way I can get to a sign-in screen for the service? Thank you!

[renojim]

Can you briefly connect your Roku device to your phone's hotspot (if possible) to see if you get a different result?

[DaneZiggler]

Out of nowhere, it just worked. No idea why. I guess the key is to be patient.

[RokuCarly]

Welcome to the Roku Community, @DaneZiggler!

Thanks for sharing your concern and for keeping us updated on accessing Max on your Roku. 

For future reference, the possible cause of being unable to access certain apps on your Roku device is network configuration. If this is the case, you may try connecting your Roku to an alternative network connection, such as a mobile hotspot.

Additionally, here are some troubleshooting steps you may try:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Here are the support articles you may visit that are related to this:

• How to check the connection to your home network and the internet
• How to connect your Roku streaming device to the internet
• How to resolve a channel playback issue

Hope this helps!

Warm regards,
Carly