Channels & viewing

[DaneZiggler]

I have a Max account through Xfinity On Campus that works on my laptop and my Samsung TV. However, since I installed Max on my Roku Box, it has not booted into any kind of sign-in screen, instead just stuck showing the Max logo on a blue background. Does anyone know any kind of way I can get to a sign-in screen for the service? Thank you!

[renojim]

Can you briefly connect your Roku device to your phone's hotspot (if possible) to see if you get a different result?

[DaneZiggler]

Out of nowhere, it just worked. No idea why. I guess the key is to be patient.

[RokuCarly · Accepted solution]

Welcome to the Roku Community, @DaneZiggler!

Thanks for sharing your concern and for keeping us updated on accessing Max on your Roku. 

For future reference, the possible cause of being unable to access certain apps on your Roku device is network configuration. If this is the case, you may try connecting your Roku to an alternative network connection, such as a mobile hotspot.

Additionally, here are some troubleshooting steps you may try:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Here are the support articles you may visit that are related to this:

• How to check the connection to your home network and the internet
• How to connect your Roku streaming device to the internet
• How to resolve a channel playback issue

Hope this helps!

Warm regards,
Carly

[awicks26]

Hi, 

I'm having this same problem. I was able to log in, but now the app won't even load. I see the Max logo and then it goes to black before cutting out to the Roku homescreen. I followed the instructions to remove the app, reset Roku, and add Max back in, but it's still glitching. 

[RokuCarly]

Welcome to the Roku Community, @awicks26!

We'd be happy to assist you and help you get back to streaming the Max app on your Roku device. 

Before proceeding, could you please confirm if your Roku device recently received any software update prior to this happening that might have triggered this issue? Please let us know the current running software version of your Roku device under Settings > System > About.

Furthermore, if this is an isolated case within the Max app only, we highly recommend coordinating this with the channel provider themselves as they manage and maintain their app on your Roku streaming platform.

You may reach them here: Max Support

We'll be looking forward to your update!

Best regards,
Carly

[Mbachrouche]

I have removed the max app, system restarted and reinstalled app three times and it still won't work.  I have unplugged device and powered down twice.  My Roku software is up to date.  Device is hardwired to internet.  I have zero issues with any other apps.

[RokuCarly]

Welcome to the Roku Community, @Mbachrouche!

Thanks for informing us about the playback issues you've experienced within the Max app on your Roku. We recognize the concern this may cause. 

Firstly, we appreciate your efforts in troubleshooting this app. Since the issue is persistent, we highly recommend directly coordinating this with the channel provider, as they manage and update their app on the Roku streaming platform independently. 

You may reach them here: Max Support

We hope this will be sorted out soon.

Best regards,
Carly