Channels & viewing

[Midnyte]

My problem is a bit different. I have the two fields showing to enter email address and password. However, there is no way to move past the email address once entered. There is no enter button nor a down arrow to move to the password field.

[RokuJanadeeK · Accepted solution]

Hi @Midnyte,

Thank you for reporting this issue to the Roku Community!

We understand that you are having issues with the Max channel. We're happy to help.

We would recommend the basic troubleshooting sequence below:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

If the issue persists after doing so, could you tell us when the issue started? 

Please let us know what you find out.

All the best,
Janadee

[YM11]

I have tried all of those methods and updated my Roku and it’s still not working. The box for the keyboard pops up but the whole thing is blank.

[YM11]

It randomly decided to start working