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Cffej
Newbie

Max app keeps logging out - have to keep logging in

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I regularly have to re-login to Max.

It is running on a RokuTV.

System and apps are updated. 

Issue ID is JW-056-276

Thanks for any advice! 

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Max app keeps logging out - have to keep logging in

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@Cffej Welcome to the Roku Community!

I understand you’re having an issue with the Max app logging you out, and I’m here to help!

I’m excited to see if this works for you!

  • Update the Max app.
    Highlight the app > Press the star (*) button on your Roku remote > Check for update
  • Restart your Roku device/TV
    Navigate to Settings, then select System, and choose Power or System Restart.

If the issue persists, we recommend you contact the channel provider of these channel for further assistance.

Please keep us posted.

Cheers,
The Roku Community Team
Jharra Q.
Roku Community Moderator

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Max app keeps logging out - have to keep logging in

Jump to solution

@Cffej Welcome to the Roku Community!

I understand you’re having an issue with the Max app logging you out, and I’m here to help!

I’m excited to see if this works for you!

  • Update the Max app.
    Highlight the app > Press the star (*) button on your Roku remote > Check for update
  • Restart your Roku device/TV
    Navigate to Settings, then select System, and choose Power or System Restart.

If the issue persists, we recommend you contact the channel provider of these channel for further assistance.

Please keep us posted.

Cheers,
The Roku Community Team
Jharra Q.
Roku Community Moderator
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