Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Re: MAX Login password length

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HERE IS HOW TO LOGIN WITH THIS ERROR. Select provider and that will give you a QR code and a number. Don't scan the QR Code

Then goto max.com/signin

Sign in using your login on your phone or computer, then type in that code that is displayed on your roku. This will sign you in. 

Re: MAX Login password length

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That’s entirely untrue. My login works perfectly fine on a fire stick as well as my phone. It only doesn’t work on Roku. Don’t try and pass off your bugs on someone else. 

Re: MAX Login password length

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I tried and still didn’t work. 

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RokuAustin
Community Manager
Community Manager

Re: MAX Login password length

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@Johnnychico wrote:

That’s entirely untrue. My login works perfectly fine on a fire stick as well as my phone. It only doesn’t work on Roku. Don’t try and pass off your bugs on someone else. 


Hey Johnny! We're going to have to push back here as we don't program any apps for our channel partners. They likely will have different app packages depending on the platform and these apps are entirely handled by the channel partner.

We've alerted the channel's engineering team to get this resolved. We apologize for the inconvenience. In the meantime, try one of the aforementioned workarounds, casting from your mobile device, or updating your password.

Happy Streaming!

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kat-e
Reel Rookie

Re: MAX Login password length

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Can confirm @TetonTech's suggestion worked and only when in incognito mode as instructed. Thanks dude!

Jbeetle
Newbie

Re: MAX Login password length

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Thank you for that valuable input. I'm glad to know that Roku does the app development for their channel partners. Every other company makes the channel partners develop their own apps. I think so much higher of Roku now. And you for that completely unintelligent comment. 

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Re: MAX Login password length

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The thing with this is it’s not all roku devices. I can log into max on my roku tv but on on my express+ device 

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RokuAustin
Community Manager
Community Manager

Re: MAX Login password length

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Roku TV and Roku devices will use different channel packages. 

Max believes the issue has been identified and will be solved in a future channel update around the corner. The channel will update automatically once available. In the meantime, please use one of the workarounds mentioned in previous posts on this thread, or update your password to use 10 or more characters. We apologize for the inconvenience. Thanks for alerting us to this issue so that we could escalate with the channel partner. 

Happy Streaming!

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Re: MAX Login password length

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Can confirm @TetonTech's suggestion worked and only when in incognito mode as instructed.

YOU HAVE TO BE IN INCOGNITO when you go to your browser . worked immediately this way

 

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Lestat568
Newbie

Re: MAX Login password length

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What does around the corner mean - when will the 9 digit requirement be fixed?  Seems like closing the solution is premature until it’s actually fixed!