Hi, @soldiermom123 @Davedog.
Thanks for joining us here in the Roku Community.
No worries! The team is aware of this issue and is currently in the process of investigation. With this being said, we'd like to include your device in the process and we would appreciate it if you could share with us your device details such as:
We'll be looking forward to your response.
Warm regards,
Carly
Same PAUSE problem (but not their only problem: MAX video always hangs at the beginning of an episode, sometimes forgets what episode we're on, and may forget language preferences). The Tracker ID below refers to the pause malfunction (need to press twice - which happens only on MAX).
Configuration settings:
Dev Model 4120X-Roku2
Serial 4A654D019933
Dev ID ??
GC ver: 12.1.17
SW ver: 13.1.4 build 1510-04
Tracker ID: 33-365-611
Welcome to the Roku Community, @cghill51!
We appreciate you for providing us with precise details of your issue with Max. Rest assured that we have already included this in our ongoing investigation.
Once we've received updates regarding this case, we'll let the Community know.
In the meantime, we humbly request your patience and understanding as we work on this.
Warm regards,
Carly
Hi Carly,
I, too, am experiencing this issue and while it’s not the biggest problem in the world, it is annoying. Thanks for your assistance!
Welcome to the Roku Community, @chickpeach!
Thanks for reaching out and for letting us know about this. We also appreciate you for providing us with the details requested above.
Rest assured that this has already been forwarded to the appropriate team so that your device can be included in the investigation.
Once we've received updates regarding this case, we'll let you know.
Regards,
Carly
I have this exact same issue with HBO and my Roku tv