Forum Discussion

loaker's avatar
loaker
Channel Surfer
9 months ago

Re: [Waiting on partner] Max Channel - Stuck on Sign-In Screen

I signed up for MAX recently.  Every time I want to watch MAX I have to sign in with account e-mail and password.  Talked to MAX support twice. So far we have removed the app, rebooted (and/or power cycled the Roku device), re-added the app, signed in choosing using another e-mail (rather than the Roku account e-mail-as instructed by MAX support) and entering the password.  Sometimes I get the sign in screen again but most times it works.

Could it be a problem with ROKU not retaining the user account-password?????

Very frustrating.

123 Replies

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  • Npribbernow's avatar
    Npribbernow
    Newbie
    9 months ago

    I’m having the same issue. Suddenly in the past week this has been happening. Every day I need to relog into MAX. If this continues I’ll just cancel my subscription. 

    • rodeco73's avatar
      rodeco73
      Newbie
      9 months ago

      We are having the same issue.  If we watch Max in the living room we have to log in, then when go to the bedroom have to log in again, every time.  It is getting extremely annoying

      • HisSvt2's avatar
        HisSvt2
        Roku Guru
        9 months ago

        Yeah I moved my 24 Ultra to my bedroom and bought a new Apple TV 4K for my movie room and it stays signed into everything and is ridiculously faster than the 24 Ultra and no ads , this may have me selling of all my Rokus between the app issues and slowness and the ads might be time to cash out honestly. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      9 months ago

      Hi, loaker Npribbernow 

      Thanks for posting here in the Roku Community.

      We understand the issue you have encountered with the MAX app that keeps you signed out and requires you to log in to your credentials every time you access the app. our team would like to gather more details so our team can assist further. Can you please provide the details below:

      • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      • Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
      • Photo or video referring to the issue.

      In addition, we'd like your confirmation that this issue only affects the MAX app. If not, please provide more details about the affected apps.

      Keep us posted.

      Thanks,
      Kash

      • HisSvt2's avatar
        HisSvt2
        Roku Guru
        9 months ago

        THIS ONLY effects the MAX app I have been back and forth with them and SUPPOSIDLY have an escalated support ticket for this matter and have heard NOTHING back it does this constantly on all my Roku devices! And I've done ALL there suggested troubleshooting! Uninstalled reboot Reinstall, REMOVED all my devices from my Max account they even made me change my password! NOTHING works and the worst part is they don't even have a quick QR sign in you have to key it all in EVERY single time. I pre pay for a year at a time and this is beyond ridiculous. And for you guys at Roku i have a tone of YOUR hardware 3 Roku TV's and 5 Roku devices 2024 Ultra, 2022 Ultra, 2020 Premier, 4K stick , a Premier. The experience has become HORRIBLE lately and you guys have kills these players performance with ADS as well.

    • loaker's avatar
      loaker
      Channel Surfer
      9 months ago

      And today it's working fine for me.  Did you try highlighting the app and checking for updates?  And also checking if the Roku software is up to date?

    • SunshineBear7's avatar
      SunshineBear7
      Newbie
      8 months ago

      I am having the same issues! It has been going on for over 2 weeks now, it’s so frustrating! I have to resign in and sometimes it even asks me to make a new account but already knows my info.. I’m so confused on why it’s doing this! I have tried updating my Roku and I’ve tried deleting and re downloading max again.. I don’t know the problem! 

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        8 months ago

        Hi SunshineBear7 Diddly-Dudley,

        Thanks for posting in the Roku Community!

        We understand that you also have an issue with the Max channel, which asks you to sign in every time you open the app. Our Roku-appropriate team is already aware of this issue.

        To further investigate the issue please provide us with the following details below:

        • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
        • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
        • Channel build version (highlight the channel and press the star (*) button of your Roku remote)

        We look forward to your response.

        Cheers,
        Riamie