Channels & viewing

[Sassyklerk]

The audio on Live Channel has been in and out all day today. I've never had that happen before.

The audio works on everything else just not on the Live channel.

I even cleared my cache but nothing seems to fix it.

Anyone know what's going on?

Thanks

[RokuCarly]

We're grateful for your first post here in the Roku Community, @Sassyklerk!

Thanks for letting us know about this. No worries! We'd be happy to suggest some troubleshooting steps to help you get back on streaming Live TV.

In cases like this, your Roku device or network connection might need a refresh. With this being said, kindly follow the steps provided below:

Reboot your Roku streaming device

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Reset your network connection

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Advanced System settings
4. Select Network connection reset
5. Select Reset connection

After doing so, let us know if the issue persists. For more details and steps regarding this matter, kindly check our support articles provided:

• How to system restart or factory reset your Roku streaming device
• How to improve the Wi-Fi or wireless internet connection to your Roku streaming device

We'll be looking forward to your update!

Best regards,
Carly

[Sassyklerk]

Thanks so much. I appreciate the help. I'll give it a whirl 😁

[RokuCarly]

No worries at all, @Sassyklerk!

Keep us posted on how it goes. 😊

Regards,
Carly