Channels & viewing

[ndbm10]

I have tried what other posts had said about the home button x5 and the other buttons, it restarted and didn’t work. I manually restarted my Roku tv, still didn’t work. I removed all the other apps that we don’t really use, still says we don’t have enough space for Netflix. 

[RokuJohnB]

Hi @ndbm10,

Welcome to the Roku Community!

We understand that you're having a problem with your Roku TV. Help is here. Please try to factory reset the Roku TV by:

1. Pressing the Home button on your Roku remote
2. Scroll and select Settings.
3. Select System.
4. Select Advanced System Settings.
5. Select Factory reset.
6. If you have a Roku TV, select Factory reset everything. Otherwise, move on to the next step.
7. Follow the on-screen instructions.

Note: Please make sure to add Netflix when you set it up again.

Please let us know how it goes.

All the best,

John

[makaiguy]

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@ndbm10 wrote:

I manually restarted my Roku tv, still didn’t work.

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Note that if you have Fast TV Start enabled (Settings > System > Power > Fast TV Start) turning your TV off/on just puts you in/out of a standby mode and does not give you a complete restart.

Before trying the much more drastic Factory reset, which will require you to completely reset up your TV as though it were new out of the box, try a reset via:

Settings > System > Power > System restart > Restart now