Channels & viewing

[kvanblaricome]

I was wondering if there were any updates? I am still having the same issue, and have been stuck watching TV on my phone.

[kvanblaricome]

It has been over a week since I started having troubles with my roku device. It has been 6 days since anyone last replied to my problem. Are there any updates on the situation? Not being able to watch TV in my living room is extremely frustrating.

[RokuArjiemar]

Hello! @kvanblaricome,

Thank you for the post.

We understand how that could be frustrating. We're sorry you've had to deal with this.

We wanted to let you know that we continue investigating your reported issue and hope to provide you with a more detailed update when additional information is available. Thanks for your continued patience. Do not hesitate to let us know if you have any additional feedback.

Thanks,

Arjiemar

[Alexisnorgard]

The same thing is happening to me and it is very very frustrating

[RokuJanadeeK]

Hi @Alexisnorgard,

Thanks for letting us know about the same experience you've been having. We're happy to assist.

May we know if you have already rebooted the channel by removing and adding the channel and performing a system restart in between? Also, what were the channels affected by this issue? Would you mind naming a few? Lastly, if the issue is confirmed to be affecting all channels on your device, have you tried checking your network status by going to Settings > Network > About?

Please keep us informed.

Sincerely,
Janadee