Channels & viewing

[ecat7]

I was having a problem with one of the channels and tried to delete then reinstall through the web page through the computer would help. unfortunately the channel shows as being installed on my account but does not show on the home screen tiles.  The only way I can access it, is by searching for the app and then clicking on the tile from the results in search.  It even has a check mark on it indicating installed, but again it's not on my home page.  Is there a way to fix this without resorting to resetting the whole system and then having to log into and undergo verification for every single channel again? It really is a hassle to have to do that.

[renojim]

You may have misread what you saw.  The problem seems to occur when an app is installed from the website.  The solution is to remove it using one of the methods in the following link and then installing it from a Search or the Streaming Store on the device itself.

https://community.roku.com/t5/Channels-viewing/YouTube-app-not-on-homescreen/m-p/1045683/highlight/t...

[Zeke007]

I subscribed to a channel on roku.com and roku.com shows that it is installed but it does not appear on my list of subscribed channels when I connect to my TV thought my Roku Express+. I followed the steps recommended in a roku faq ("If the app does not appear on your Roku device, go to your Roku device and select Settings > System > System update > Check now.") and the channel did not appear. I did that three times. I also did a system restart three times. 

I thought I'd add the channel directly from the streaming store on my TV but I couldn't find a search screen and don't want to scroll though thousands of channels to find it. Am I missing the channel search feature? (There is one on roku.com.) If so, how can I access it?

I've read somewhere that you can subscribe to some channels by using a code. If I get the code for the channel, where would I input it? 

And what else can I do to get the channel on my TV when roku's recommended solution fails?

If this helps, the channel is Metrograph, a local movie theater that streams films to roku devices. 

Thanks for any help.

[AvsGunnar]

@Zeke007 

On the left hand side of the Home Screen, you should see a "Search" feature. (if you are in an unsupported region/country, then the Search option may not be available).  Should be able to type in the name of movies/content and name of apps.  https://support.roku.com/article/208756398

----

However, seems to be an increasing number of issues when trying to install apps from the online Streaming Store. (actually is installed but invisible/not showing on the Home Screen).   Recommended to install channels/apps from the Roku directly using the Search feature on the device Home Screen until Roku acknowledges and fixes this bug.

Try removing MetroGraph using a hidden menu (channel info screen) available via the Roku remote.  From your Home Screen, press the Home button at least 3x, then Up 2x, then Left, Right, Left, Right, Left.

Once the Channel Info screen appears, scroll through the screen (using up or down arrows, or FF/Rew) and select the desired app (ie. Metrograph), by pressing OK.  Then Select "Remove App".  Press Home again to Exit the Channel Info screen.

Restart your Roku device. (Settings/System/System Restart or Settings/System/Power/System Restart) and then use the Search feature from the Roku device left side to find and install your channel/app.  This method should now make the app visible on the Home Screen.

----

An alternative method to the above can be accomplished via the Roku Mobile app as referenced in the following thread/solution.  https://community.roku.com/t5/Channels-viewing/Installed-apps-are-not-showing-up-on-the-home-screen/...

[JimmieBaker]

I have purchased subscription to RFD Now and when I search I find the channel and I'm able to play the content by opening the app.  The thing is when I return to home the channel tile is not present to select.  I'm needing this to work for my father who is 86 does not navigate drill down to search for something well.  If the channel tile was on the home screen he could easily select it to watch.  Can anyone help with this issues please?

[Zeke007]

Thanks for this. I didn't know they combined search for shows and search for channels in one search bar. I found the app by searching and was able to log in and use it but it did not appear on my home screen. I tried the system and software restart again and that didn't work either. Later today I'll give your longer more detailed instructions a try and report back.

[FrankyBigBalls]

I've been having this problem across all five of my Roku devices for the last week. Installing an app may or may not have it show up on the home screen of the device I'm currently using, but it doesn't ever show up on the other four devices linked to my account. It will be installed but won't ever show up on the home screen.

Uninstalling and reinstalling makes zero difference. Doing it from the website or from the store on the device itself makes zero difference.

This is getting very old very fast. I'm already considering just switching to Fire TV or Google devices and forgetting Roku exists.

[RokuJharra-Q · Accepted solution]

Hey Roku Community Users,

We know some of you are having trouble with your installed apps not showing up on the home screen.

Status update: We're investigating this and working on a fix with the appropriate team.

If you're having this issue, could you help us out by providing the following details?

• Your Roku device info (DID and OS build) – found in Settings > System > About
• Your Tracker ID (press Home 5 times, then Back 5 times)

We’re going to mark this post as resolved so it’s easier for everyone to see and to help out other users who might be looking for the same info.

Your info will help us get this sorted!

Thanks,
The Roku Community Team

[Tweedy]

Paramount Plus is not opening on my home screen; it shows that it's installed but no app icon on the Home Screen. I can find it on 
Top Picks for You: More and can scroll to it to open. How can I get it back to the Home Screen?

My info is: Roku Device ID# 225067995121

Software version:14.1.4 (build 7709-50)

Tracker ID: 21-099-239

[Tweedy]

It's on my TV.