Channels & viewing

[jhmanderson]

I've read the past reviews that have taken place for what appears to be going on 4 years, yet it seems as though this is still a problem.  I just began watching the ROKU channel, but it will probably not be long before I don't watch it anymore.  If i'm in bed watching TV, volume is just loud enough to clearly hear the show that i'm watching and then COMMERCIALS come on at what seems like almost twice the volume of the show- that's not good.  It doesn't happen to me on any other app that I use.  Just the ROKU channel.  Please take into consideration that this has been a problem for a long time and consider trying to fix it??

[Joanne2013]

Yes me as well. I went into set up on Roku and went to sounds and made it softer. You get 3 choices loud medium quiet. I think. I spent hours in set up looking for some else and it did make it some what quieter but now the program is not loud enough. It's stupid to have explosively commercials and some times the programs are way to loud. Cheers Jo-anne 

[BruceCM]

Why not do what I do....use the mute button during commercials.

[RokuArjiemar · Accepted solution]

Hello Community Users!

We understand how frustrating it can be when commercials on The Roku Channel are too loud. We're here to help and will do our best to assist you. 

Movies and television shows can have a wide range of sounds but using the volume modes on your compatible Roku streaming device lets you enjoy a more even listening experience. Switch to Automatic Volume Leveling to hear more consistent audio levels across various types of entertainment, making it less jarring when a commercial comes on or while switching channels. Use Night Mode to reduce the volume level for louder scenes and boost it for quieter ones, letting you watch late-night TV without disturbing others.

For more detailed information about how to use volume modes on your Roku device, visit our Support page here: How to use volume modes on your Roku streaming device

Please keep us updated on any developments and we'll be glad to help you further. We look forward to hearing back from you.

Thanks,
Arjiemar

[jhmanderson]

As others have stated previously, those settings do not exist on my television or theirs obviously. So your suggestion is not an option. How about fixing the problem on your end. There in lies the issue, not how we have our audio settings programmed. 

[Melika648]

So apparently Roku just doesn't care that almost everyone is complaining about the insanely loud commercials as there doesn't seem to be any real fit which absolutely sucks as they do have some good shows to watch late at night before falling asleep only to be jarred awake by their screaming commercials. And by the way Roku have tried your fix it's 1 NOT AVAILABLE ON MY TV 2 HAVE SET AUDIO TO ADJUAT VOLUME TO WHAT IM WATCHTING GUESS WHAT STILL GET EAR DRS BLOWN OUT EVEN AT A VOLUME OF 18 AND BARELY ABLE TO HEAR THE PROGRAM IM TRYING TO WATCH. I agree with other people how about you actually fix the problem and make your commercials quieter because it's such a turn off from using the service. 

[RokuJanadeeK]

Hi @Melika648,

Thank you for reporting this issue to the Roku Community!

We hear and completely understand your frustrations regarding the loud commercials on the Roku Channel. Please be aware that the appropriate team is looking into this. You can help them look into this further by providing the following details below:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Channel version.

We hope to hear from you soon.

All the best,
Janadee

[19AMC82]

How long are they going to look into?  This has been an issue for YEARS! The only response is to enable volume leveling. Well, that’s been done and the commercials are still blaring when we have to turn it way up to watch shows/movies. 

[RokuJanadeeK]

Hi @19AMC82,

Thanks for posting.

Have you already provided the details I requested in the above post? If not, we recommend providing them to include your affected device in our Roku engineers' investigation.

Keep us posted.

All the best,
Janadee

[19AMC82]

Is there an e-mail address this can be sent to?  I’d prefer to not give my tv info on a public forum for security purposes.