When watching Andor and other Disney shows and house of dragon on hbo no subtitles appear when they speak a foreign language (translating the high valerian to english). This is a new issue cause we watched the last season without issues on this TV not that long ago maybe 6 months ago. Not sure with Disney plus but we watch all the star wars shows and they often have other languages and don't remember there being a problem (currently watching acolyte and andor and there have been multiple scenes where we had no clue what was being said). This is not a closed captioning issue, cause we don't want them on all the time. Just want the subtitles that are supposed to be there because the show put them in so we could understand what the actors are saying.
We have tried reinstalling Disney plus but not hbo. That didn't work. Googled this issue and everyone was talking about closed captioning which is not our issue but I tried those fixes anyways and it didn't work. Restarted tv. Have gone in the app and tried to adjust settings while watching episode. Have tried adjusting settings at the home screen. Checked that our software was up to date.
I'm at a loss. I think the last thing I can do is try to do a factory reset but don't want to do that if I don't have to.
