Channels & viewing

[Blkbutterfly]

June 19 2023, still not working did all the suggestions and now it's says login failed. Please try again.

[RokuArjiemar]

Hi! @Blkbutterfly,

Thanks for reaching out to the Roku Community!

We're sorry to hear that you are having issues with the channel. As we've gone through troubleshooting steps and confirmed that your Roku device is up to date and all other channels are usually working, we'll need to get you in touch with the channel publisher directly for further assistance. Please get in touch with them directly to follow up and let them know what troubleshooting steps you've already attempted with us.

We'd also recommend refreshing your home network connection by rebooting your wireless router and internet modem if you are experiencing an issue with channel-loading content.

Please keep us posted on what you find out, and we will be more than happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

[scootersgal]

I am having the same trouble too. It worked fine before the roku 12.0 update, but now I am getting the spinning green circle too. I believe the app does not work with the new roku release

[RokuERey]

Hi @scootersgal,

Welcome to the Roku Community!

Thanks for letting us know about this ongoing issue on IQIYI. We do apologize for the inconvenience this has caused.

Have you tried removing the channel and making sure to restart your device before adding it back to see if you're still seeing the same issue occur? If not, then let's start from there.

Follow the steps below to ensure the process is successful.

• Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
• Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
• Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If there's no improvement, we suggest reaching out directly to the channel support team about this and what they can suggest.

Please be advised that if the issue is isolated to a specific channel, This is an indicator that the problem relies on that specific channel itself.

You can contact them here.

Let us know if there's anything else that we can look into further.

Best regards,

Rey