Channels & viewing

[Allymac1]

I am trying to access my Crunchyroll. I had an account already, and when I went to pay, it told me pay through Roku so I did and now that I am trying to watch my shows through Crunchyroll. It’s telling me I have to pay for a subscription again and making me do the process all over. I pay through Apple Pay and the payment went through. It says I have the subscription but it’s not letting me watch it. How do I watch it? 

[HDMIGuy]

@Allymac1 Have you tried to access Crunchyroll using the Roku channel instead of the Crunchyroll app?

[Uz2]

I paid for crunchy roll and I can’t get into crunchy roll 

[RokuMary-F]

Hi @iam86227,

Welcome to the Roku Community!

We understand that you are facing an issue with the accessing Crunchyroll channel. We will work with you to know what went wrong so we can assist you further and fix the issue.

We recommend performing the below steps and see if you can resolve the issue:

1. Remove the channel from the Roku device
2. Power cycle the Roku device, by disconnecting it from the power cable and reconnecting the device back to the power
3. Re-add the channel back to the Roku device

If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support

Does this clear up the issue you are seeing? Please keep us posted.


Best regards,
Mary

[5amurai5tormy]

I got the same thing going on. I subscribed through roku and my wife is using the tv right now so I tried logging in on the laptop and it made me make a new account and do a free trial, but now that free trial is up and I'm not paying for the service twice just so i can watch it on my laptop. Like wtf. and Roku's "solution" is to power cycle the device which isnt remotely the problem.

[renojim]

@5amurai5tormy, if you subscribe to something through Roku or any other 3rd party like Amazon, Apple, etc., you can often only use that service on the 3rd party's devices.  The solution is to always subscribe directly with the provider if you want to use the service on multiple devices.

I don't know if it will work with Crunchyroll, but sometimes you can establish credentials that you can use anywhere by trying to log in on the provider's website using the email address associated with your Roku account (visible under Settings->System->About) and choosing the "forgot password" option.  That may send an email allowing you to establish a new password that you can use on your laptop.