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Re: Hulu Fast forward function recently changed
It certainly does on their Devices.
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Re: Fast forward function recently changed
Why do you say that this is solved when the problem remains? Many people have contacted Hulu to no avail. Yes, we can push the arrow over and over to forward, but this problem has made using Roku very unpleasant. Please really fix it.
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Re: Fast forward function recently changed
Thanks for posting here in the Roku Community, @jcwik!
We understand your concerns about the fast-forward feature on the Hulu app, which is impacting your streaming experience.
To resolve this issue, we recommend reaching out to the Hulu Support Center directly to share your feedback regarding the recent changes to the fast-forwarding feature. Please know that the channel providers developed and maintained their app on the Roku platform.
Thank you for your understanding and cooperation!
The Roku Community Team
Roku Community Moderator
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Re: Fast forward function recently changed
I don't understand why contacting Hulu again would help since this issue occurs on every app. It is a Roku problem. I have been a loyal Roku user for many years, but will not buy another Roku product.
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Re: Fast forward function recently changed
Thanks for the reply.
We appreciate you sharing your concern regarding the fast-forward button feature on your Roku remote, which does not function as expected. Our team would like to gather more information to assist you further.
To help us better understand the issue, can you please provide the following details below:
- What specific Roku remote model are you having issues with?
- Is this happening to a specific channel/app, or does it happen throughout the apps installed on your Roku device?
- What specific behavior does the issue show when you try to use the fast-forward feature on your Roku remote?
- What troubleshooting steps have you taken so far in an attempt to resolve the issue?
With more details, our team can assist you further.
Thanks,
The Roku Community Team
Roku Community Moderator
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Re: Fast forward function recently changed
Has anyone tried purchasing a universal remote to see if that would work? The fast forward issue is the same on my iPhone Roku app too.
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Re: Fast forward function recently changed
Thank you for keeping us updated!
I would appreciate it if you could provide the information mentioned above. This will enable us to assist you more effectively with your concerns.
I'll wait for your reply.
Thanks,
The Roku Community Team
Roku Community Moderator
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Re: Fast forward function recently changed
Okay, this is the info you want.
Voice Remote Pro
same behavior on iPhone Roku app
It happens on all channels and/or apps.
When you push fast forward instead of going to 2 or 4 or 8 or 16 giving you a variety of speeds to forward, it just starts going forward wildly and cannot be controlled.
I have rebooted tv, rebooted internet, reset the system--all many times. I can do the pushing right arrow hack that goes forward about 10 seconds, but that is annoying.
So please assist me and others by fixing this mess. I will not be purchasing Roku in the future and I have always liked and promoted Roku.
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Re: Fast forward function recently changed
Thanks for the reply! To assist us with the investigation, could you please provide the details listed below:
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Roku remote model.
Once our team has collected the relevant information, we will be in a position to take the necessary steps toward reaching a resolution.
Keep us posted.
Thanks,
The Roku Community Team.
Roku Community Moderator
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Re: Fast forward function recently changed
Model 55S455
Serial #X012006KL2XF
Device ID SOJT62AKL2XF
Software version 14.1
Roku remote model is still Voice remote Pro
There, now it is your turn to fix it.
I also re paired the remote. Your turn!