Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Shapnup
Channel Surfer

Re: Hulu Fast forward function recently changed

Jump to solution

It certainly does on their Devices. 

0 Kudos
jcwik
Channel Surfer

Re: Fast forward function recently changed

Jump to solution

Why do you say that this is solved when the problem remains? Many people have contacted Hulu to no avail. Yes, we can push the arrow over and over to forward, but this problem has made using Roku very unpleasant. Please really fix it.

0 Kudos
RokuJharra-Q
Community Moderator
Community Moderator

Re: Fast forward function recently changed

Jump to solution

Thanks for posting here in the Roku Community, @jcwik!

We understand your concerns about the fast-forward feature on the Hulu app, which is impacting your streaming experience.

To resolve this issue, we recommend reaching out to the Hulu Support Center directly to share your feedback regarding the recent changes to the fast-forwarding feature. Please know that the channel providers developed and maintained their app on the Roku platform.

Thank you for your understanding and cooperation!

The Roku Community Team

Jharra Q.
Roku Community Moderator
0 Kudos
jcwik
Channel Surfer

Re: Fast forward function recently changed

Jump to solution

I don't understand why contacting Hulu again would help since this issue occurs on every app. It is a Roku problem. I have been a loyal Roku user for many years, but will not buy another Roku product.

0 Kudos
RokuJharra-Q
Community Moderator
Community Moderator

Re: Fast forward function recently changed

Jump to solution

@jcwik 

Thanks for the reply.

We appreciate you sharing your concern regarding the fast-forward button feature on your Roku remote, which does not function as expected. Our team would like to gather more information to assist you further. 

To help us better understand the issue, can you please provide the following details below:

  • What specific Roku remote model are you having issues with?
  • Is this happening to a specific channel/app, or does it happen throughout the apps installed on your Roku device?
  • What specific behavior does the issue show when you try to use the fast-forward feature on your Roku remote?
  • What troubleshooting steps have you taken so far in an attempt to resolve the issue?

With more details, our team can assist you further.

Thanks,
The Roku Community Team

Jharra Q.
Roku Community Moderator
0 Kudos
jcwik
Channel Surfer

Re: Fast forward function recently changed

Jump to solution

Has anyone tried purchasing a universal remote to see if that would work? The fast forward issue is the same on my iPhone Roku app too.

0 Kudos
RokuJharra-Q
Community Moderator
Community Moderator

Re: Fast forward function recently changed

Jump to solution

@jcwik 

Thank you for keeping us updated!

I would appreciate it if you could provide the information mentioned above. This will enable us to assist you more effectively with your concerns.

I'll wait for your reply.

Thanks,
The Roku Community Team

Jharra Q.
Roku Community Moderator
0 Kudos
jcwik
Channel Surfer

Re: Fast forward function recently changed

Jump to solution

Okay, this is the info you want.

Voice Remote Pro

same behavior on iPhone Roku app

It happens on all channels and/or apps.

When you push fast forward instead of going to 2 or 4 or 8 or 16 giving you a variety of speeds to forward, it just starts going forward wildly and cannot be controlled.

I have rebooted tv, rebooted internet, reset the system--all many times. I can do the pushing right arrow hack that goes forward about 10 seconds, but that is annoying.

So please assist me and others by fixing this mess. I will not be purchasing Roku in the future and I have always liked and promoted Roku.

RokuJharra-Q
Community Moderator
Community Moderator

Re: Fast forward function recently changed

Jump to solution

@jcwik 

Thanks for the reply! To assist us with the investigation, could you please provide the details listed below:

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Roku remote model.

Once our team has collected the relevant information, we will be in a position to take the necessary steps toward reaching a resolution.

Keep us posted.

Thanks,
The Roku Community Team.

Jharra Q.
Roku Community Moderator
0 Kudos
jcwik
Channel Surfer

Re: Fast forward function recently changed

Jump to solution

Model 55S455

Serial #X012006KL2XF

Device ID  SOJT62AKL2XF

Software version 14.1

Roku remote model is still Voice remote Pro

There, now it is your turn to fix it.

I also re paired the remote. Your turn!

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.