Thank you for the additional information and clarifications, @claraeileen99.
Let's give the Spotify app on your Roku system a refresh. Since you mentioned that you already deleted the app, have you tried rebooting your Roku device before reinstalling it? It's important to ensure that you follow the steps of removing the app, performing a system reboot, and reinstalling it accurately for it to work correctly.
Here are the steps for guidance:
- Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
- Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
- Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
Keep us posted on how it goes and we'll go from there.
Best regards,
Carly
Carly Y.
Roku Community Moderator
