Channels & viewing

[Emeebree16]

My Spotify is stuck on the opening app page that’s imply says Spotify and sometimes where the Spotify logo is it become a box after a flash of a white page I can hear music for the first 30 seconds and then it is stopped. It is then stick in. Grey page with a box outlined in white. I have not gotten Spotify to work for a couple days now. 

[tnturley]

I am having the same problem, there is no error code or message, the app starts to open and then just freezes. I have tried transferring from my phone to the Roku, and that did not do anything.

[RokuRiamie-D]

Hi @Emeebree16,

Welcome to the Roku Community!

We understand that you're having trouble with the Spotify app on your Roku. It's stuck on the opening screen, and you can only see the Spotify logo. Let us look into this for you.

Before we proceed, we would like to know if this only happened on the Spotify app. To make sure, please check the other channels if it has the same issue. In the meantime, please follow the troubleshooting steps below:

Update the channel:

1. Highlight the app
2. Press the star * button on the Roku remote
3. Select Channel Update

System restart your Roku device

1. Select Settings 
2. Select System
3. Select Power. If you do not see a Power submenu, skip to the next step.
4. Select System restart.

For more help please visit our Roku Support article: Issues playing content on your Roku device

We hope you find this information helpful. Please let us know if the issue persists.

Cheers,
Riamie

[Emeebree16]

I have done all the steps with checking update for Roku and the app itself, deleting and redownloading the app and restarting the tv itself. I have not done a factory reset as I don’t want to have to relog into everything and I really shouldn’t have to do that. This has happened a couple times over the last few months and usually it fixes itself after a couple hours or a day but it was getting more and more common and now it’s not working at all I’ve only had this issue with the Spotify app all my other apps are working fine we use Spotify a lot in my house so as to not watch tv as much. I think there probably needs to be a software fix. 

[Emeebree16]

I have done all the steps with checking update for Roku and the app itself, deleting and redownloading the app and restarting the tv itself. I have not done a factory reset as I don’t want to have to relog into everything and I really shouldn’t have to do that. This has happened a couple times over the last few months and usually it fixes itself after a couple hours or a day but it was getting more and more common and now it’s not working at all I’ve only had this issue with the Spotify app all my other apps are working fine we use Spotify a lot in my house so as to not watch tv as much. I think there probably needs to be a software fix.