Channels & viewing

[trluethje]

Send them the info they request… I too got PMs and I now have it working on both of my Rokus that it was not working on. Thank you Roku, I doubted you were working on it but you actually are. Much appreciated!

[jcoxen]

Model: 4800X - Roku Ultra

Serial Number: X010003MHN4S (S02A209MHN4S)

Software version: 10.5.0 - build 4208-C2

Timestamp: 2022-02-10T02:03:46Z

issue ID 4S-057-723

Disney plus returns an Error 42 when I try to watch that channel.

Disney plus

Version 1.18 - build 2022011800

[DonnieS]

I'm having this issue as well

[jegaskin]

Try again - I just moved 8.8.8.8 from my secondary to primary DNS and I can reach Disneyplus again.

[RokuMary-F]

Hi @DonnieS,

Thanks for reaching out to the Roku community!

If you are still experiencing an issue with Disney plus prompting you with error code 42, can you please specify the issue you are experiencing? Please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

-what are you seeing on screen? Can you provide a screenshot of the issue or error message
With more information we will be able to assist you further.
 

Best regards,
Mary

[dcbud44]

@trluethje where/how did you send them the information? It's nice that they issue a fix but really annoying you have to do it case by case. Not really user-friendly on their part. Thanks for the info!

[trluethje]

@dcbud44just on this thread here. Gave the info that was asked like in the post above yours.  Then got a private message to test it. So if I were you I would make a post with all of your info that is needed in the post from above yours.

[RokuMary-F]

Hi @dcbud44,

Saw your post!

If the issue still persists with Disney plus prompting you with error code 42, kindly provide us the required details from the above post. Feel free to post the information on this thread.

We look forward to hearing from you and assisting you with your needs. Thank you!
 

Best regards,
Mary

[jegaskin]

I saw months ago a note about changing my router's DNS to 8.8.8.8. But I already had that, but it was the secondary DNS. Saw earlier today Roku is too dumb to read the secondary DNS, so I moved 8.8.8.8 to the primary DNS. That fixed my Disney+ problem. Hope it helps yours.

[jcoxen]

I reset my primary DNS in my router today, restarted my Roku and suddenly I can get Disney+ again...so I'm good to go.